Product and Technical Support
Remote Product Support
We have an extensive visual library of photo, video and WATERlab™ simulation assets, so can help visualize your design intent, and establish the water feature experience that you and your client desire. Further WATERlab™ simulations can be created to help visualize the multiple characteristics of the water feature and place it within the context of the design that helps realize the designers vision.
Our expert in-house designers will help you review and enhance any idea to ensure a beautiful, functional outcome that is feasible based on the location, technical capability of the local installing contractors and regions’ resources.
Critical Phase Inspections
Startups, Commissioning and Training
Water Feature Inspections and Upgrade Audits
Our in-house technical expertise coupled with onsite knowledge allows us to commission certain water features remotely rather than sending technicians to the site, no matter where the feature is located.
Product Installation Support
From product compatibility with your existing system, to the application of specific products, installation can be fast and easy. With a video call or our Crystal U videos, we walk you step-by-step through the installation process. Find downloadable product information available under Product Categories.
Testing and Mock-up Facility
Mockups in our test pool ensure proof of concept of your design. Test products and different configurations to recreate onsite challenges and minimize construction delays.