When the pandemic hit, everything changed. It altered the way we work in so many ways that we could never have imagined. Gone were the days of jumping on a plane to visit a customer and scope out a project, as well as having our technicians on-site to test and commission any water features … well, none of that could happen.
In a recent project, our client in Queensland, Australia—halfway around the world from our head office in Toronto, had a successful fountain inauguration amid a never-experienced-before global shut down and worked through challenges that included a 16-hour time difference from our team.
Our WATERlab™ CREATE and CONTROL came into its own, with our team able to access the fountain within a matter of seconds. Our contractor partner, Li Lo Pools in Australia, were our eyes-on-site giving live feedback as the fountain in Tulmer Place, Ipswitch, came online. After the years of getting WATERlab™ to where we wanted it to be, seeing the deck jets and light show working with the flip of a switch was truly a magical moment for all.
All the challenges we went through were worth it as this new space came to life.